Reference

Privacy Policy at crown88

We handle your personal information with care every time you load your account, make a deposit through bKash or Nagad, or reach out to our support team.

Account Data ProtectionbKash & Nagad TransactionsYour Rights CoveredMobile-First Security

Browse the Lobby Read FAQ

PRIVACY HELP

How to Reach Us About Your Data

Got a question about what we store or want to update your details? Three channels are open for privacy-related requests. Each connects you directly with a team member who can pull up your account and walk you through any changes — no back-and-forth with automated replies before you reach a real person.

DATA HANDLING PRACTICES

How crown88 Protects What You Share

We built our data handling around what actually matters to you — keeping your wallet details safe, your sessions private, and your personal records accessible only to you and our verified support agents. Here is how each layer works in practice, from the moment you tap 'send' on a bKash deposit to the day you decide to close your account.

Encrypted Transfers Every transaction between your device and our servers travels through encrypted channels. Whether you deposit via Nagad or withdraw through Rocket, the data in transit cannot be read by anyone intercepting the connection.

Cookie Management We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No tracking cookies are shared with advertisers. Clear them from your phone browser whenever you like — you just log in fresh next time.

Account Security Layers Your account is protected by OTP verification on login from new devices. If we detect access from an unfamiliar location or phone model, we pause the session and send a code to your registered mobile number before anything proceeds.

Data Retention Policy We keep your transaction history and account records for as long as your account is active, plus a limited period after closure as required by applicable regulations. After that window, records are permanently deleted from our systems.

Third-Party Sharing Your data goes only to payment processors — bKash, Nagad, Rocket — and only the minimum needed to complete a transaction. We do not pass personal details to marketing partners, data brokers, or any unrelated service.

Your Right to Request Changes You can ask us to correct inaccurate details, export a copy of your stored data, or delete your account entirely. Submit the request through live chat or email, verify your identity with an OTP, and we process it from there.

How We Collect and Use Your Data

crown88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on crown88, we ask for basic identification details — your name, mobile number, and email address. These let us verify who you are before processing any withdrawal through bKash, Nagad or Rocket. We also collect transaction records each time you deposit

1
or withdraw funds. This includes timestamps, amounts, and which payment method you used. Why? So we can match your wallet activity to your account ledger and resolve any disputes quickly if a transfer stalls. Device and browser information comes in automatically when you access the platform
2
on your phone or desktop. We use this to keep sessions secure — if someone tries logging in from an unfamiliar device, we can flag it and send you a verification prompt. Cookies help us remember your language preference, your last active lobby section, and whether
3
you have already seen a particular notification. You can clear cookies through your mobile browser settings at any time; doing so just means you will need to log in again. We do not sell your personal data to third parties. Period. We share information only where
4
required by applicable law in your jurisdiction, or with payment processors (bKash, Nagad, Rocket) strictly to complete your transactions. If you want to know exactly what data we hold on you, or if you want us to delete your account records, reach out through live chat
5
or email — we walk you through the steps. Access and eligibility depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

Below are the questions we hear most from account holders about how their personal information is handled, stored, and controlled. Each answer is specific to how crown88 operates for users in eligible regions under applicable local law.

We collect your name, mobile number, email address, and basic identity verification details. During transactions we also record which payment method you use — bKash, Nagad, or Rocket — along with timestamps and amounts for your ledger.

Yes. Log in and go to your profile section, or contact live chat with a data export request. After OTP verification, we compile your stored records and send them to your registered email. This covers transaction logs, login history, and profile details.

Open live chat or send an email with the subject 'Account Deletion'. Confirm your identity through OTP. We then close the account and begin the deletion process. Retained records required by law are removed once the mandatory holding period ends.

We share only the minimum transaction data needed by payment processors like bKash, Nagad, and Rocket to complete your deposits and withdrawals. We do not sell or distribute your personal information to advertisers, brokers, or unrelated services.

All payment data travels through encrypted connections between your device and our servers. Transaction records are stored in secured databases accessible only to authorised internal systems. No payment PIN or wallet password is ever stored on our side.

We use session cookies to maintain your login and preference cookies to remember settings like your last active lobby section. No advertising trackers are placed. You can clear cookies through your mobile browser settings; you will simply need to log in again afterward.

After account closure, we retain records for a limited period as required by applicable regulations in your jurisdiction. Once that window passes, all personal data including transaction logs and identity records are permanently removed from our systems.

Our system detects unfamiliar devices and pauses the login attempt. An OTP is sent to your registered mobile number. The session only continues once you enter the correct code, which means no one else can get in without physical access to your phone.

Go to your profile section after logging in. You will see editable fields for your mobile number and email. Changes require OTP confirmation sent to your current registered number. If you have lost access to that number, contact live chat with your identity details.

This policy covers all account holders who access crown88 from eligible regions. Availability and specific rights depend on your local law and jurisdiction. If regulations in your area grant additional data rights, those apply on top of what we describe here.

Privacy Policy at crown88

How to Reach Us About Your Data

How crown88 Protects What You Share

Common Questions About Your Data

01 What personal data does crown88 collect when I open an account?

02 Can I see all the data crown88 holds about me?

03 How do I delete my account and all associated data?

04 Does crown88 share my information with other companies?

05 How are my bKash and Nagad transaction details protected?

06 What cookies does the site use and can I disable them?

07 How long does crown88 keep my data after I close my account?

08 What happens if someone tries to access my account from a new device?

09 How do I update my phone number or email on my account?

10 Does this privacy policy apply to users in all regions?

Related pages